10.05.2007

Amazon.com Seller Account Blocked, Closed or Banned?

Marketplace Sellers on Amazon.com are blocked from selling if they do not maintain the seller's performance standards and are not able to satisfy their customers. There is a Department in Amazon named ""Alliance"" alliance@amazon.com that takes steps if the seller is continuously failing to live up to the expectation of the customers and Amazon. Amazon uses software to keep track on the activities of the sellers and if according to the software if any seller's average is negative in satisfying customers or he is not able to fulfill performance standards, Alliance Department will send a mail to the seller saying that your seller account has been blocked and this is a permanent action.

Sample of the mail by Alliance Department of Amazon.com:

Hello from Amazon.com.

This is an auto-generated message to let you know that we have blocked your Amazon.com seller account and ended your listings. You may no longer sell on our site. We took this action because your seller performance has been below our performance standards. You may have received notification in previous months that your feedback, A-to-z Guarantee claims, and/or refund rates were out of compliance with our seller Performance Standards. You may have been provided with suggestions for operational improvements to help you meet our standards. Unfortunately, any improvement in seller performance has not been consistent and has failed to meet our Performance Standards. If you still have items to ship, please take appropriate steps to resolve your pending sales. Your Seller Account will remain accessible and you are encouraged to refund or ship pending orders. Your funds are being reserved in your Amazon.com account pending receipt of any Guarantee Claims or charge backs for which you may be responsible for. If you have questions regarding any funds that may be due you, please contact us at payments-funds@amazon.com. We take such steps in the interest of maintaining a free and fair venue for all participants. Please note that the blocking of your account is a permanent action.


Regards,

Item and Seller Quality



If this is the case with you and you are thinking how to re-open (reactivate) Amazon.com seller account then please do not get disappointed as this is auto-generated mailing process and if really you are a good company selling good stuffs online and your account just got blocked due to ""law of negative average"", then you should write back to the alliance@amazon.com with the point that you think are suitable to defend yourself to remove the confusion and for reactivating your seller account back.

What does ""law of negative average"" means?

This means that suppose in the past you sold 10 items and you have satisfied 8 customers out of 10 but none of them left a positive feedback for you but remaining 2 out of 10 who were unsatisfied left negative feedback. This situation will result in a negative picture in the eyes of software that Amazon uses to track seller's standards. At your point you are doing good business largely you are satisfying your customers but due to not getting any positive feedback and getting negative every time you committed mistake will make your average negative in the eyes of Amazon. When Alliance Department of the Amazon will see this situation in a summary type, it will see your feedback score 100% negative in the past and will block you.

If you will mail alliance@amazon.com with your request to open your account back they will send you a mail somewhat like this:

Hello from Amazon.

Amazon.com reserves the right to close accounts that fall significantly below our Merchant Performance Standards.
If you wish to be reconsidered for reinstatement, please provide a detailed account of why your performance indicated unsatisfactory buying experiences, and what steps you will take to remedy this from reoccurring. We look forward to hearing from you.


Best regards,

Alliance Program
Amazon.com
http://www.amazon.com/



And if really you have strong point to defend yourself and to make them convince that you are not really 100% negative but your average was negative due to some reasons and you tried everything possible to satisfy the customers. You may get a mail like this and there are very good chances that you will be able to sell again through your seller account:

Hello from Amazon.com.

Thank you for writing regarding the blocking of your Amazon.com selling account. We appreciate your intent to meet our seller Performance Standards in the future. We have reconsidered your request for reinstatement, and have decided to reactivate your account. You may now access your account and list your items for sale once again. If you were a Pro Merchant Subscriber prior to the account block, we encourage you to visit ""Your Account"" to re-subscribe yourself. Please note that your funds will remain temporarily reserved as we continue to review your account. You will be notified when this review is completed. Please consider this account reinstatement as an opportunity to improve any operational deficiencies. The following tips may help you in your effort to improve your account's performance:
1. Reduce your inventory: Consider reducing inventory, especially if high order volume is preventing you from providing efficient order fulfillment.
2. Provide confirmation emails: Provide buyers with shipping confirmation emails.
3. Clean up inventory: Review your inventory and remove any items that are not available for delivery.
4. Ship on time: Ship orders within the prescribed 2 day shipping window.
5. Ship as advertised: Use the shipping method you advertise to ship orders.
6. Issue refunds promptly: Promptly issue refunds in the rare event that an item in not available for delivery.

Thank you for your efforts to bring your performance into compliance with our standards, and we appreciate your business on Amazon.com.


Best regards,

Alliance Program
Amazon.com
http://www.amazon.com/


According to **My Experience** On the whole it may be Amazon.com or Ebay.com or any website that a seller may be using to sell his/her stuffs, meeting sellers standards and satisfying customers is a must. If any seller tries to escape for this, then he/she should be ready to find a new business or job for himself/herself rather then continuing in the same manner.

35 Comments:

Anonymous Anonymous said...

"Amazon.com Inc is trying to survive the economic crisis".

It looks like not only major financial companies are trying prevent themselves from going down while financial crisis is showing its power, but also Amazon.com looks like showing all the signs that deep recession or may be early depression is on its way.

Sellers on Amazon.com are frustrated because every action leads to suspension of their accounts on Amazon. And what’s even worth, sellers find out that their money are reserved by Amazon for 90 days without any right to get them back for that period of time. Every Amazon policy is written in the way that leads to suspension of your account without any serious reason. Amazon blocks sellers accounts and reserves thousands or may be millions of dollars for 90 days without any valid reason. For example, a statement like: "You have 5% of your orders cancelled or refunded, and we suspend your account because of your low selling performance", looks suspicious to me. Don’t the buyers have the right to cancel the order? Or we cannot cancel or refund the order just because Amazon doesn’t want it? Or maybe it wants us to do so in order to block our accounts and hold the money?

It looks like a good way for the company like Amazon to loan money without any interest in this tough economic situation. Do you think Amazon is trying to boost up its bottom line by reserving people's money? Good strategy but looks quite fraudulent.

The government really needs to check Amazon's activities. Companies have no right to reserve people's money for such a long period of time (90 days) or have no right at all. According to Amazon the reason why they reserve your money on their account is that in case if there are any claims from the buyers they will give their money back. Don’t they have 30 day return policy? So what about the rest 60 days?

The rest 60 days is enough for Amazon to invest your funds and make money or probably just cover their losses. Can you imagine what they can do with your money during 90 day period? They can invest many times in inventory or many other things and make it look like a healthy company. But there is no place on their financial statements that shows that this or that amount of money is the actual amount that was reserved (taken) from the sellers without their permission. I think they should be forced to have a section on their 10-K reports showing the amount of money (cash) that is a reserve amount that belongs to sellers on Amazon. Otherwise it makes their financials look good and their potential stock buyers are fooled.

I think their shareholders have the right to know what is going on inside the company. They just cannot continue boosting their earnings by taking people's money without any permission.

Amazon’s “service” that allows others to sell on their website have to be terminated or BLOCKED, like they call it. Because what they are doing it is far from being ethical. I think this company is doomed to be exposed one day like any other company with practices like that.

My recommendations for Amazon stockholders: SELL, SELL, SELL. And to potential buyers: DON’T BUY. Avoid risk as this company doesn’t pay for the risk associated with its actions.

Sunday, July 26, 2009 11:18:00 PM  
Anonymous Dimitry said...

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Tuesday, September 29, 2009 5:43:00 PM  
Blogger D34L said...

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Sunday, December 13, 2009 9:36:00 PM  
Blogger rucha said...

In case if you have got a suspended amazon.com account and would like to get back on amazon in the fastest possible manner then just follow the step by step guidelines of "Amazon Alias" and recover your amazon account in no time. For getting detailed information on this refer: www.amazonalias.com

Monday, November 15, 2010 12:05:00 AM  
Blogger rucha said...

You have been kicked off Amazon and banned from ever selling ever again.Unfortunately, calling and emailing Amazon to request that they remove your suspension and re-instate you usually will not work and is very de-motivating and a waste of time.

You have joined many others who have also been removed and permanently banned from Amazon. Amazon aggressively removes sellers it thinks are not good so it can protect it’s image with millions of buyers even if it means accidentally banning legitimate sellers. More and more legitimate sellers are being permanently banned everyday and left out in the cold due to Amazon’s strict enforcement policy.
In case if you have got a suspended amazon.com account and would like to get back on amazon in the fastest possible manner then just follow the step by step guidelines of "Amazon Alias" and recover your amazon account in no time. For getting detailed information on this refer: www.amazonalias.com

Saturday, November 27, 2010 12:08:00 AM  
Anonymous Anonymous said...

You need to understand what Amazon is looking for when setting up a new account. Check out Banned From Amazon eBook. http://www.bannedfromamazon.com

Wednesday, September 07, 2011 11:58:00 AM  
Blogger cshanders said...

Instead of trying to fight the Amazon system I tried something a little different, I opened a Amazon stealth account. With that I was able to create new accounts and learn a bunch of different tricks on how to stay under the radar of Amazon , no more linking :) I recommend the eBook Amazon Ghost to anyone that has been suspended.

Wednesday, May 09, 2012 4:21:00 PM  
Blogger James Banwarth said...

I had my account permanently closed by Amazon and have never even sold 1 item on their site, this is looking like a common problem with the Amazon site, the are able to close peoples accounts, hold onto an money in their accounts (which amounts to an interest free loan), and do all this with out ever giving the account owners an explanation of what they have done that is a violation of their policies. Now I understand possibly banning certain items from being sold, but to outright ban certain people just seems like a discriminatory business practice, and last time I checked it was against the law to discriminate against people in this country (USA).

Since Amazon has taken the path of not giving people an explanation for the action of closing and banning their account permanently I think that the best thing that could be done would be an all out effort to get people to boycott Amazon until they agree to at the very least give people a detailed explanation for closing their account and the chance to make the corrections necessary to meet their policies, I doubt that anyone sits down and reads every word of their policy before signing up for their account, therefore the only time you find out that there is a violation of their policy is when they ban your account.

amazon definitely needs to re-evaluate their policies, but they will not unless we as the users ban together and force some change, now I am the little guy in this scenario and would not ever think that alone I could affect any policy at Amazon, but if we as a group of consumers were to ban together, spread the word, and get enough people to see the injustice of how Amazon handles these situations and agree to just stop using their web site entirely until their agree to make some changes, maybe just maybe we could see some action. After all if you were running Amazon and started to see your company loosing millions of dollars every day because you don't apply your own policies fairly, and won't even give people an explanation for your actions against them, wouldn't you sit down and re-evaluate how your company is operated?

I my self have already taken all references to Amazon and any links to their site from all my web pages, I have quite buying from them, I would rather buy from someone that treats all their associates and sellers fairly, explains reasons for actions taken against them, and give them an opportunity to make changes before outright banning them (and anyone connected to them), I am willing to pay a little more if it means not supporting a discriminatory company such as Amazon has proven to be.

Please join me in this effort, spread the word and get as much support as you can muster, maybe we can make a change maybe we can't, maybe amazon just won't care because they are already making billions of dollars and any effort we put forth will be ignored by them, but if no-one does anything then nothing will change and if nothing changes then Amazon will be able to continue with these outright discriminatory practices, and continue to hold millions of dollars owed to people for 90 days at a time interest free.

Sunday, September 09, 2012 7:44:00 AM  
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Anonymous Anonymous said...

All of this is bull because I have bought several things from third party sellers and been screwed and I complained and amazon didn't do a damm thing even though the seller had a lot of negative reviews and kept checking and the seller was still selling things even though they had like only a 70 percent rating.

Sunday, February 09, 2014 11:09:00 AM  

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